REFUND & CANCELLATION POLICY
Effective Date: September 24, 2026 1. OVERVIEW BIOSKIN SCIENCE LLC operates as a Business-to-Business (B2B) digital marketing and e-commerce growth agency. This policy governs the terms of refunds, cancellations, and billing for all our corporate services, including Meta Ads management, performance marketing, e-commerce scaling, and brand growth strategies. 2. DIGITAL MARKETING & CONSULTING SERVICES We invest significant time, strategy, and resources into building infrastructure, optimizing conversion rates, and managing ad campaigns for our clients. Therefore, our service fees are generally non-refundable. Setup Fees & Retainers: Any initial setup fees, onboarding charges, or monthly retainers paid prior to the commencement of work are non-refundable once the service delivery or campaign structuring has begun. Active Campaigns: We do not offer refunds for consulting hours, marketing services, or campaign management that have already been rendered. Ad spend paid directly to platforms (e.g., Meta, Google, TikTok) is governed by the respective platform's policies and is completely non-refundable by our agency. 3. CANCELLATION POLICY Clients operating under a month-to-month service agreement may cancel their ongoing services by providing a 14-day written notice prior to the next billing cycle. Notices must be sent directly to info@bioskinscience-marketing.com. If a cancellation request is received fewer than 14 days before the next billing date, the client will be billed for the subsequent month, and service will terminate at the end of that billing period. 4. DIGITAL ASSETS & INFRASTRUCTURE As part of our services, we may provide custom digital assets, infrastructure setups, or proprietary growth strategies. Once these digital assets have been delivered or successfully transferred to the client’s control, the associated fees are strictly non-refundable. 5. DISPUTES & RESOLUTION We value long-term B2B relationships. In the event of a disagreement regarding service delivery, we encourage clients to contact their designated account manager or our support team directly to seek a mutually beneficial resolution. 6. CONTACT INFORMATION For any billing inquiries, cancellation requests, or questions regarding this policy, please contact us at: BIOSKIN SCIENCE LLC 8206 LOUISIANA BLVD NE, STE A #9727 ALBUQUERQUE, NM 87113 United States Email: info@bioskinscience-marketing.com Phone: +1 954-206-3031
We keep this policy straightforward so you know exactly where you stand with refunds, cancellations, and timelines. No fine print surprises, no vague promises. Read it once, and you'll know precisely how BIOSKIN SCIENCE LLC handles your investment.
How do I cancel a service?
Six common questions about cancellation, answered plainly for B2B clients.
What qualifies for a refund
We keep the refund process straightforward. These are the clear criteria that determine whether a service qualifies for a refund.
Service not delivered
If we fail to deliver the agreed scope of work, you may qualify for a refund.
Full or partial
Services not started
Orders canceled before work begins are fully refundable, minus any setup costs.
100%
Completed milestones
Refunds apply only to undelivered portions of a project, not to completed milestones.
Pro-rated
Change of scope
If the project scope changes significantly from what was agreed, you may request a revised quote.
Adjustable
Client non-response
Refunds may not apply if the project stalls due to missing client decisions or assets.
Not eligible
Custom deliverables
Custom work, such as brand assets or web design, is non-refundable once delivered and approved.
Non-refundable
Submit your request in under two minutes
Tell us which service and what happened. We will review your request against the criteria above and reply within one business day with clear next steps.